Admin Management

This guide covers how administrators can manage the WooCommerce Auto Comments plugin, monitor its performance, and handle customer reviews generated through the system.

Initial Setup and Configuration

1. Plugin Access

Location: WordPress Admin → Pingback

After activation, the plugin adds a new menu item called “Pingback” to your WordPress admin sidebar. The menu icon uses the plugin’s custom logo.

2. Configure Order Statuses

Location: Pingback → General Tab

Select which order statuses should trigger review requests. Start conservatively with “Completed” only, then expand based on your business needs and customer feedback quality.

3. Customize Text Content

Location: Pingback → Texts Tab

Customize all customer-facing text to match your brand voice. Include clear calls-to-action and set appropriate expectations for the review process.

4. Style Configuration

Location: Pingback → Style Tab

Adjust colors, font size and other options to match your site’s design. Choose between high-performance display (recommended) or dedicated tab placement.

Review Management

Location: WordPress Admin → Comments → All Comments

Review Moderation for new woocmmerce versions

Location: WordPress Admin → Products→ Reviews

All reviews submitted through the plugin appear as pending comments in WordPress. Reviews include:

Customer name and email
Review text content
Automatic 5-star rating
Product association
Submission timestamp

Important: Reviews are set to “Pending” status by default and require manual approval to appear on your site.

Bulk Review Actions

Use WordPress bulk actions to efficiently manage multiple reviews:

Approve: Make reviews visible on product pages
Spam: Mark inappropriate reviews as spam
Trash: Delete unwanted reviews
Edit: Modify review content if needed

Product-Specific Review Management

Location: Products → Edit Product → Reviews Section

View and manage reviews for individual products directly from the product edit page. This is useful for quality control and product-specific feedback analysis.

Monitoring and Analytics

Review Submission Rate

Track how many customers are using the comment form vs. total eligible customers

Review Quality

Monitor review content quality and relevance to products

Customer Engagement

Measure time spent on My Account page and form interaction rates

SEO Impact

Track search engine ranking improvements from increased review content

Troubleshooting Common Issues

Plugin Not Displaying

Check List:

Verify WooCommerce is activated
Confirm customer has eligible orders with configured statuses
Test with a customer account that has unreviewed purchases
Clear any caching plugins

Styling Issues

Solutions:

Check theme compatibility with WooCommerce styling
Adjust colors in Style tab for better contrast
Test on different devices and screen sizes
Consider custom CSS for advanced styling needs

Performance Optimization

Best Practices:

Use “Display at top of all tabs” for better performance
Only enable shortcode support when necessary
Regularly clean up spam/trash reviews
Monitor page load speeds after configuration changes

Maintenance Tasks

Regular Review Audits

Frequency: Weekly or bi-weekly

Review pending comments, approve legitimate reviews, and remove spam or inappropriate content. This maintains review quality and customer trust.

Settings Optimization

Frequency: Monthly

Analyze review submission patterns and adjust order status settings, text content, or styling based on customer behavior and feedback quality.

Performance Monitoring

Frequency: Ongoing

Monitor site performance, especially My Account page load times, and adjust display settings if needed for optimal user experience.

Integration with Other Tools

Email Marketing

Consider creating email campaigns that direct customers to their My Account page to encourage review submission. Link directly to the My Account page in follow-up emails.

Analytics Tracking

Set up custom events in Google Analytics to track comment form interactions, helping measure the plugin’s effectiveness in generating reviews.

Customer Service Integration

Train customer service staff to direct customers to the My Account page for leaving reviews, especially during positive support interactions.

Success Metrics

Key Performance Indicators:

Increased number of product reviews
Higher average review rating (due to satisfied customer targeting)
Improved product page SEO performance
Enhanced customer engagement on My Account page
Better product page conversion rates due to social proof