A: The plugin requires:

• WordPress (any recent version)
• Valid license key (except on localhost)
• Admin access to configure settings

The plugin will work on localhost without a license for testing purposes.

A: After activation, go to WordPress Admin → Consultation. You’ll see two main sections: Requests List (for managing submissions) and Settings (for configuration).

A: The most common reason is that no form fields are enabled. Go to Consultation → Settings and ensure at least one form field is marked as “Active”. Also verify that you have a valid license (except on localhost).

A: Yes! You have full control over six form fields:

• Full Name
• Website Address
• Email Address
• Phone Number
• Consultation Topic
• Description

Each field can be enabled/disabled, made required/optional, and reordered to suit your needs.

A: All consultation requests are stored in a custom database table (freepa_requests) with complete contact information, submission timestamps, and status tracking. You can view and manage all requests through the admin interface.

A: Yes, you can position the button on either the left or right side of the screen. Go to Consultation → Settings → Popup Button Settings to change the position.

A: The plugin is translation-ready and includes special support for RTL languages. All text can be customized through the settings panel.

A: This is usually a JavaScript conflict. Check these items:

• Open browser console (F12) and look for JavaScript errors
• Temporarily deactivate other plugins to test for conflicts
• Switch to a default WordPress theme temporarily
• Clear any caching plugins
• Verify the Magnific Popup library is loading properly

A: Check these potential issues:

• Verify the database table was created during installation
• Check for any server-side PHP errors in logs
• Ensure AJAX requests are working (check browser network tab)
• Verify WordPress AJAX functionality is working
• Test with different form field combinations

A: Go to Consultation → Settings and adjust these color settings:

• Button Background Color (for the floating button)
• Phone Icon Color (white or black options)
• Popup Button And Column Background Color
• Popup Button And Column Text Color

For advanced styling, you can also add custom CSS to your theme.

A: Go to Consultation → Requests List to view all submissions. You can:

• View all contact information and consultation details
• Update request status (Unknown, Successful Call, Unsuccessful Call, Incorrect Info)
• Sort by submission date
• Delete old or spam requests
• Export data for CRM integration

A: Yes, there are several integration options:

• Direct database access to the freepa_requests table
• Use the freepa_after_form_submission action hook for custom integrations
• Export data manually for import into CRM systems
• Custom development for automated data transfer

A: The plugin includes several anti-spam measures:

• Hidden honeypot fields that trap automated bots
• Form validation for email and phone number formats
• AJAX-based submission that’s harder for bots to exploit
• Server-side sanitization of all input data

You can also monitor the requests list for patterns and delete obvious spam.

A: Yes! Go to Consultation → Settings → Popup Settings and use the “Logo (First Column)” option to upload your company logo. The logo will appear prominently in the first column of the popup.

A: Absolutely! The “Custom Text (First Column)” setting allows you to add rich text content including:

• Company taglines or mission statements
• Trust signals and certifications
• Contact information
• HTML formatting and links

You can use the full WordPress editor with formatting options.

A: Currently, the plugin doesn’t provide shortcodes. It uses a global floating button approach that provides consistent access across all pages without requiring manual placement. This ensures visitors can always request consultations regardless of which page they’re viewing.

A: Yes, you can customize several text elements:

• Text Above the Button (tooltip text)
• Title (Second Column) – main popup heading
• Subtitle (Second Column) – supporting text
• Custom content in the first column

All text can be customized to match your brand voice and language.

A: The plugin is designed for minimal performance impact:

• Lightweight CSS and JavaScript files
• Files only load on frontend pages (not admin)
• AJAX form submission prevents page reloads
• Efficient database queries and indexing

The performance impact is minimal and similar to other popup plugins.

A: This depends on your volume, but generally:

• Keep completed requests for 3-6 months for reference
• Delete obvious spam requests immediately
• Archive requests older than 1 year unless needed for records
• Export important data before bulk deletion

Regular cleanup helps maintain database performance.