Visitor Experience
3 min read
Visitor Experience
This section explains how visitors interact with the Phone Consultation plugin, providing a complete walkthrough of the user experience from discovery to form submission.
Visitor Journey Flow
Visitor Discovers the Website
Visitor arrives at any page of your website through search engines, social media, direct traffic, or referrals.
Button Discovery and Interaction
The visitor notices the floating consultation button, which remains visible as they scroll through the page.
- Colorful floating button with phone icon
- Tooltip text on hover (e.g., “Free Phone Consultation”)
- Subtle animations and visual effects
- Professional, non-intrusive design
Popup Opens
When the visitor clicks the consultation button, an attractive popup modal opens with a smooth zoom-in animation.
- Professional two-column layout
- Company logo and branding (first column)
- Custom content or messaging (first column)
- Consultation form with title and subtitle (second column)
- Semi-transparent overlay dimming the background
Form Interaction
The visitor reviews the consultation form and begins filling out the enabled form fields.
- Clear form fields with appropriate labels
- Placeholder text indicating optional fields
- Professional styling matching the popup design
- Required field indicators
- LTR text direction for email and phone fields
Form Validation
As the visitor fills out the form, real-time validation ensures data quality and provides immediate feedback.
- Automatic validation on form submission
- Clear error messages for invalid fields
- Visual highlighting of problem areas
- Specific guidance for phone and email formats
- Website URL formatting assistance
Successful Submission
When the form is properly completed and submitted, the visitor receives immediate confirmation.
- Success message: “Your request has been successfully submitted!”
- Form automatically clears for additional submissions
- Popup remains open for further interaction
- No page reload or navigation disruption
User Interface Elements
Floating Consultation Button
- Position: Fixed to left or right side of viewport
- Visibility: Always visible during scrolling
- Design: Circular button with phone icon
- Interaction: Hover effects and click animations
- Accessibility: Keyboard navigable and screen reader friendly
Consultation Popup
- Layout: Two-column responsive design
- Animation: Smooth zoom-in appearance
- Branding: First column for logo and custom content
- Form: Second column with title, subtitle, and form fields
- Closing: Click outside popup or use close button
Form Validation Feedback
- Error Messages: Clear, specific error descriptions
- Field Highlighting: Visual indicators for problem fields
- Success Confirmation: Positive feedback after submission
- Real-time Processing: AJAX submission without page reload
Visitor Benefits
🎯 Easy Access
The floating button is always accessible without cluttering the page design or interfering with content consumption.
⚡ Quick Process
Simple, streamlined form with only essential fields and clear instructions for rapid completion.
📱 Mobile Friendly
Responsive design ensures optimal experience on smartphones and tablets with touch-friendly interactions.
🛡️ Professional Trust
Professional design with branding elements builds confidence and trust in the consultation process.
💬 Clear Communication
Obvious next steps and immediate confirmation help visitors understand the consultation process.
Mobile Experience
📱 Mobile Optimizations
- Touch Targets: Button size optimized for finger taps
- Popup Sizing: Full-screen popup on smaller devices
- Form Layout: Single-column form layout on mobile
- Keyboard Handling: Proper input types for email and phone
- Scrolling: Smooth scrolling within popup when needed
Conversion Optimization
🎨 Visual Appeal
The professional design and smooth animations create a positive first impression that encourages engagement.
🎯 Clear Value Proposition
Custom messaging in the popup clearly communicates the benefits of requesting a phone consultation.
⚡ Reduced Friction
Minimal required fields and clear form structure reduce barriers to submission while maintaining data quality.
