Frequently Asked Questions

A: The plugin requires:

• WordPress (any recent version)
• WooCommerce plugin activated
• Customers with completed/processing orders

The plugin will display a warning if WooCommerce is not activated.

A: After activation, go to WordPress Admin → Pingback. You’ll see three tabs: General (order statuses), Texts (customize all text), and Style (colors and appearance).

A: After selecting “In dedicated tab” in Style settings, you MUST go to WordPress Admin → Settings → Permalinks and click “Save Changes” (without changing anything) to update the rewrite rules.

A: Only logged-in customers who have:

• Purchased products with orders in configured statuses
• At least one product they haven’t reviewed yet
• Access to the My Account page or pages with the shortcode

A: Reviews are saved as WordPress comments with:

• Status: Pending approval (not automatically published)
• Type: WooCommerce review
• Rating: Automatically set to 5 stars
• Location: Accessible via Products →  Reviews ( or WordPress Admin → Comments for old versions of woocommerce)

A: The plugin automatically assigns a 5-star rating to all reviews. Customers only write text comments – there’s no rating interface in the form.

A: Use [woocommerceautocomment] on any page, but you must first enable shortcode support in Style settings. This loads plugin files on all pages, so use sparingly for performance.

A: Check these common issues:

• Is WooCommerce activated?
• Is the customer logged in?
• Does the customer have orders with configured statuses?
• Are there unreviewed products in those orders?
• Try clearing cache plugins

A: Ensure:

• Shortcode support is enabled in Style settings
• The shortcode is spelled correctly: [woocommerceautocomment]
• The customer meets all eligibility requirements
• The page isn’t cached

A: This is normal behavior. Reviews are set to “Pending” status and require manual approval. Go to WordPress Admin → Comments → All Comments and approve the reviews to make them visible.

A: Go to Pingback → Style tab and adjust the color settings. You can customize:

• Header background and text colors
• Submit button background and text colors
• Cancel button background and text colors
• Font sizes for all elements

A: “Display at the top of all tabs in the My Account page” is the high-performance option (recommended). The dedicated tab option requires additional page processing and should only be used if you prefer the cleaner UI separation.

A: Yes, enabling shortcode support loads plugin files on all pages where the shortcode might be used. Only enable it when necessary and use the shortcode sparingly.

A: Check for pending reviews weekly or bi-weekly. Regular approval keeps customers engaged and provides fresh content for SEO benefits.

A: Yes! The Texts tab allows you to customize:

• Main title and subtitle
• Description text
• Button text (Submit and Cancel)
• Placeholder text in the comment field

A: Yes, in the General tab you can select any combination of WooCommerce order statuses. Start with “Completed” only, then add “Processing” or others based on your needs.

A: The plugin uses WordPress translation functions, but you can easily customize all customer-facing text through the Texts tab settings without needing translation files.

A: The plugin doesn’t provide editing functionality. Once submitted, the form for that product disappears. Customers would need to contact you directly for review modifications.

A: The plugin provides several benefits:

• SEO: More product reviews improve search rankings
• Conversion: Customer reviews build trust and increase sales
• Engagement: Customers return to your site to leave reviews
• Quality: Reviews from verified purchasers are more authentic

A:

• Use encouraging, positive language in your custom text
• Keep the title short and action-oriented
• Choose bright, attention-grabbing colors
• Send follow-up emails directing customers to My Account
• Train customer service to mention the review option