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General Settings

2 min read

The General settings tab allows you to configure which order statuses will trigger the display of comment forms for customers. This is the core functionality setting that determines when customers see the review request.

Available Settings

Order Status Selection
Setting Name: “Select the statuses for which comments can be submitted on their products”
Type: Multi-checkbox selection
Purpose: Determines which order statuses qualify customers to leave reviews

How It Works

When a customer visits their My Account page, the plugin checks their order history for products purchased under the selected statuses. Only products from orders with these statuses will appear in the comment form.

Available Order Statuses

✅ Completed
⏳ Processing
⏸️ On-hold
💳 Pending payment
❌ Cancelled
💸 Refunded
⚠️ Failed
🔧 Custom statuses
Important: If no statuses are selected, the plugin defaults to “Completed” and “Processing” statuses.

Recommended Configurations

Conservative Approach (Recommended)
Selected Statuses: Completed only
Best for: Ensuring customers only review products they’ve fully received
Pros: Higher quality reviews, no premature feedback
Cons: Fewer total reviews
Moderate Approach
Selected Statuses: Completed + Processing
Best for: Balancing review quantity with quality
Pros: More reviews, engaged customers during fulfillment
Cons: Some reviews may be premature
Aggressive Approach
Selected Statuses: All positive statuses (Completed, Processing, On-hold)
Best for: Maximizing review collection
Pros: Maximum number of reviews
Cons: May include reviews before product delivery

Configuration Tips

  • Start Conservative: Begin with “Completed” only and expand based on results
  • Monitor Quality: Check if reviews from “Processing” orders are helpful
  • Consider Your Business: Digital products may work well with “Processing” status
  • Test Changes: Try different combinations and measure review quality
  • Customer Communication: Consider your order status meanings to customers

Technical Details

Storage: Settings are saved in WordPress options table as ‘wooautocom_public’

Default Value: If empty, defaults to [‘wc-completed’, ‘wc-processing’]

Processing: Plugin removes ‘wc-‘ prefix automatically when querying orders

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